Terms and Conditions

Billing

 

  • Rides are billed to the customer's credit card or corporate account numbers. Alpha Limo Service accepts the following cards:
    American Express
    Diners Club
    Discover Card
    MasterCard
    Visa

  • A 20% service fee is calculated on the base fare, stop time, wait time, and any holiday surcharges.  This will be added and itemized on the customer's billing statement.

  • The following additional charges will be itemized on the customer's billing statement when applicable:
    Two-way tolls
    Airport and Regulatory Fees
    Fuel Surcharge
    Cell Phone

  • Certain trips may require an additional fee for meals and/or overnight accommodations for the driver.

  • Applicable taxes will be charged as required.

  • All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.

  • All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.

  • Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.

Wait Time / Stop Time

 

  • For all point-to-point reservations, wait time will be charged at $13.75 per fifteen (15) minute increment once the grace period has elapsed. Grace period is defined as fifteen (15) minutes beyond the scheduled pick up time.

  • Alpha Limo Service is able to monitor all commercial flight, therefore, wait time is charged 30 minutes after flight lands.

  • Alpha Limo Service does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than fifteen (15) minutes.

  • Alpha Limo Service does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than fifteen (15) minutes.

  • Passenger requested stops on route during a point-to-point reservation will be charged at $20.00 per stop.

  • Passenger requested stops off route for point-to-point reservations, charges will revert to the prevailing Alpha Limo Service hourly rate.

Cancellation and No Show Fees
  • Cancellation of sedans within two (2) hour of scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 20% service fee.

  • A 'no show' fee equal to the base fare price of the trip plus 20% service fee plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.

  • To avoid a 'no show'or if you cannot locate your driver,call toll free 1-888-546-6022

  • Cancellation of vans with less than twenty four (24) hours notice will be charged the vehicle hourly minimum.

  • Cancellation of limousines/SUVs with less than twelve (12) hours notice will be charged the vehicle hourly minimum.

Holidays
  • A 25% U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on:
    New Year's Day
    Memorial Day
    Fourth of July
    Labor Day
    Thanksgiving Day
    Christmas Day

  • Holiday surcharges also apply to additional holidays in locations outside of the United States.

Events Services (Limousines, Vans, SUV's)
  • All Event Services vehicle types will be billed at the prevailing Alpha Limo Service hourly rate.

  • Customers are billed from the time personnel and/or vehicles leave the Alpha Limo Service facility until the time it returns to the Alpha Limo Service  facility.

  • All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.

  • Fractions of an hour are rounded to next half-hour.

City-To-City Fares
  • Roundtrips include up to four hours of wait time and must be completed within the same calendar day.

  • Wait time over four hours will be charged at the prevailing Alpha Limo Service  hourly rate.

 

Other
  • Alpha Limo Service  shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.

  • Alpha Limo Service assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.